Custom operational & field systems · Part of Slash GroupCustom operational and field systems — software, connected hardware, and automation — for operations that have outgrown spreadsheets and off-the-shelf tools. Built to be owned by the people who run them, not just the team that built them.
The situation
What keeps it running lives with specific people, not on paper. That has a name — operational decay — and an honest read on whether to act is where we start.
Environmental & government
Your workflow produces the right outputs because the right people do the right manual steps. You can see it won't scale — and you need an honest read on whether technology is the answer, and what it would take.
Industrial & utilities
You inherited a system the team runs but nobody fully designed. It works — until it doesn't, and then you find out how much of it lived in one person's head.
IoT & scale-ups
Something that works, built and held by one engineer. Growth is the trigger — the real question is whether the systems and the knowledge can keep up.
What we build
Operational decay shows up differently depending on the medium. The deterioration is the same — the fix requires understanding all three.
HardwareField devices and sensors deployed by the build team — calibrated once, documented loosely, left with an operations team who didn't design the system. We build for the engineer who maintains it, not just the one who installs it.
Read on hardware
SoftwareA platform built to spec and handed over. The original developers move on. Updates stack up. One dependency breaks and nobody knows where to start. We build so your team can make changes without calling us.
Read on software
AutomationAutomated workflows built around one person's understanding of the operation. When something behaves unexpectedly, there's no runbook — just the person who built it, if they're still there. We design automation your team can own.
Read on automationWhy Slash Tech
Plenty of firms can build you something. Fewer build it so you own it, fewer still build it for the real environment it has to run in — and fewer again will tell you when not to build at all.
Source, documentation, runbooks, and training — handed over so your team can run, change, and recover the system without us. We're not done until they can. The goal is to not be needed.
How we build to be ownedWe visit the site before we design. Systems are built for dust, vibration, connectivity loss, and remote access — the real operating conditions — not for a demo that only works in the office.
See connected field systemsA fixed-fee Discovery Sprint that maps the operation and gives a straight verdict — including “don’t build” when that’s the honest answer. You pay for a decision, not a sales pitch.
How engagements workEngagements
Most clients come to us with a problem, not a brief. These are the three stages of every engagement — you can start at any one of them.
Phases 1–3
Understand
Map the problem, the constraints, and the right path forward — before spending anything on a build.
Phases 4–6
Build
Build something that works in your actual environment — and can be owned by the people who run it.
Phase 7
Own
Keep the system running, evolving, and genuinely owned — long after handover.
The team
Slash Tech is founder-led and still small — and growing deliberately. You work directly with the founders on every engagement, and as the team grows we hold everyone to the same standard: everything we build is documented and handed over so it keeps running whoever is in the room.
Jayben Bertrand
Founder · Technical Director
Javier Bates
Founder · Operations Director
The people who scope your work are the people who build it — no account managers, no hand-offs to someone who was never in the room.
You own the source, the docs, and the runbooks as we go — so the operation never depends on any one person, including us.
A Client Hub for your project, documents, and runbooks, and a public status page for live system health.
Fit
A good fit if
Probably not the right fit if
Next steps
Book a 25-minute Fit Call. Tell us about one part of your operation and we'll give you an honest read on whether a Discovery Sprint makes sense — and if it doesn't, we'll tell you that too. No pitch, no obligation.
Self-assessment
Six quick questions. Honest answers. A clear read on where your operating layer stands — what's owned, what's drifting, and whether technology can help.
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